How to Write a Customer Service Resume
An effective customer-service profile or CV (Curriculum Vitae) should highlight your pertinent qualifications and experience. A well-written CV or resume and a professional cover letter, along with a professional LinkedIn profile, can make a significant difference in getting an interview. At Invercargill Resume, we specialize in providing CV and resume writing services as well as cover letter writing and LinkedIn profile optimization to make one standout from your competitors. In this article, we’ll go over how to describe customer service on your resume or CV, show customer service skills on a CV or resume and offer suggestions on how to write about customer service expertise.
How to describe the customer service in a resume or CV?
When you are describing your service to customers experience, be sure to focus on specific jobs and duties. Make use of action verbs, like "assisted," "resolved," or "responded," to describe your tasks. Also, be sure to include any pertinent metrics, such a customer satisfaction ratings, to show your contribution.
How do you show your customer service abilities on a resume or CV:
As well as describing your experience, it’s important to include specific skills that are relevant to customer service, including solving problems and communication. Include any relevant training or certifications that you have, for instance, a client service training course or certificate from a specific customer support software.
What should I write about in regards to customer services skills?
When writing about customer service skills, focus on the most vital and pertinent skills to the position you’re applying to. For example, if the job requires a lot phone communications, you should highlight your skills and experience for customer service by phone.
How do I record about my experience with customer service:
When writing about your customer service experience, include specific examples and measure your accomplishments. For instance, instead of simply saying "Helped customers with their queries," say "Assisted an average of 50 customers per day with their questions, resulting in a 90% customer satisfaction rating."
If you follow these guidelines that you will be able to craft an effective customer service resume, an application letter, and LinkedIn profile that shows the relevant skills and experience you have which make you a desirable potential candidate for roles in customer service. Make sure it is important to edit and proofread your resume, CV and cover letter before making it available for submission. Also, consider asking for help from a professional Invercargill Resume if you need assistance.
